New Laptop: Day 2

Dear IT Department:

Thank you for your timely response to my trouble ticket. Okay, I have to admit it that you haven't actually contacted me for 2 days -- let alone fixed my problems. But I thought that by thanking you in advance, you would actually be kind enough and respond to my cry for help. I hoped that kindness and patience would prevail over rage and threats of bodily injury.

Anyway, if I were to ask Santa Claus for one gift this year (other than the previously-requested world peace and Scarlett Johansson's virginity), it would be that one of your fine technicians would actually respond to my open trouble ticket and help me walk through the configuration of my new work laptop.

Don't get me wrong, I am honored that my company would actually spend $450 on a new Dell laptop. I'd like to think that you responded quickly to my complaint that I could no longer read the screen on my current Etch-O-Sketch laptop. In reality, it was probably the email rant where I noted that I was going blind from trying to read contracts on a goddammned pixilated screen. But that's water under the bridge now. My vision is returning to normal and I now have the fancy, newish (read: refurbished) laptop to use.

Well, at least use in theory. You see, it's not quite working properly, hence my call into our IT help desk to open a trouble ticket. Since the IT brainiac in St. Louis (i.e., Silicon Armpit) couldn't figure it out over the phone, it appears that my company is entrusting me to fully configure the new laptop, including, installing and setting all of the software, firewalls, security settings, systems tools, files, folders, backup data, and the like. I'm honored. It's kind of like when Pak'n Save entrusts you to responsibly pack your own groceries. Except, of course, that a computer contains years of important files and documents and is a wee bit more complicated to figure out than remembering the simple rule of "pack eggs and bread on top." But who doesn't like a challenge?

Anyway, if you could respond this year, that would be great. I'll be the guy in his office stealing WiFi from another building because the fucking network connection doesn't work on this piece-of-shit laptop.

Very Best Regards and Merry Christmas,

David James